EarthBend360 Blog

How to Ensure Reliable Business Phone Service

No matter what industry your business is in, reliable phone service is a must. Without effective communications, you can’t continue operating. But, downtime isn’t the only phone service challenge your organization may be up against. To pull off uninterrupted communications, your staff needs to be able to access high-quality voice services from anywhere.

Is Your Contact Center Properly Staffed?

Peak volume doesn’t have to be elusive for contact center supervisors. By understanding when it happens, you can ensure that you always have appropriate staffing. To best determine when peak volume is for your contact center, you’ll want to pay attention to specific metrics. Learning from your data will help you staff efficiently and improve customer experiences.

Your Business Phone System Is Costing More Than You Realize

Most small business owners suffer sticker shock when they analyze the real cost of a business phone system. But moving to a modern cloud phone system can save your business up to 40%. With no big upfront investment in physical hardware or recurring costs like connectivity from the phone company, a cloud phone system makes budgeting easy and your business more nimble.

UCaaS Solutions for Small Business: Everything You Need to Know

Unified Communications as a Service (UCaaS) can unlock a lot of doors for small businesses. Flexible, mobile, and easy to implement, this is one solution that has become even more useful in 2020 for companies forced to work remotely. UCaaS solutions for small business offer a way for teams to communicate, collaborate, and to stay productive from wherever.

Unified Communications Is Reshaping the New Workforce

In 2020, organizations turned to technology to help them function while employees worked from home in larger numbers than ever. One of the most widely adopted business services has been cloud communications, and more specifically, UCaaS. UCaaS technology puts all business communication tools in one place, streamlining work communication and collaboration.

Choosing the Best Cloud Storage for Business

For businesses, storing your files and applications in the cloud is a no-brainer. With cloud storage for business, your data is securely located off-site. In the event of a disaster, you can recover your data because it’s not sitting on your local servers. It’s important to find a service that offers the features your business will benefit from – and that can meet your unique security and storage requirements.

Benefits of VoIP Services for Small Business

Small business owners shouldn’t have small demands when it comes to their communication platforms. You deserve features that are efficient and effective. VoIP (voice over IP) has a lot of benefits and not at a big price. If you’re wondering about small business VoIP services, we'll show you why making the switch can give you a significant advantage.

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