Move Your Contact Center
to the Cloud.

Move your contact center to the cloud and experience a highly reliable, secure, and full-featured solution that can be up and running in days, not months. With EarthBend360 Elevate Contact Center, more responsive, informed, and positive customer experiences are in your future.

Your complete cloud contact center solution.

EarthBend360 Elevate Contact Center improves customer interactions for businesses of all sizes and helps you differentiate from the competition where it matters most – the customer experience.

  • Customizable call flows and exceptional QA features help ensure more efficient interactions
  • Voice, chat, and email queues combine into a single omni-channel experience
  • Real-time customer insights speed agent-customer interactions
  • Dynamic notifications extend reach while respecting audience preferences
  • Deep historical reporting helps drive improved future interactions

Why Choose a
CCaaS Solution?

Along with ensuring a positive customer experience, today’s contact centers are under pressure to contribute significantly to top-line revenue and bottom-line profit. To help contact centers fully realize these goals, EarthBend360 offers a leading Contact Center Software as a Service (CCaaS) solution combining the most robust suite of features with carrier-grade reliability and world-class deployment and support services.

Unlike traditional on-premises systems, EarthBend360 Elevate Contact Center can be up and running within days, not months. Plus, you’ll always have the latest, most advanced contact center tools and technology at your fingertips. With no need for bulky on-site equipment, and EarthBend360’s team of experts helping you every step of the way, your transition to the cloud is seamless.

Provide a best-in-class customer experience with a contact center solution that gives you superior reliability, along with easier adoption and faster, more accurate resolve times:

  • Support multi-site contact centers and remote agents

  • Centralize management from one portal, accessible anywhere, any time

  • Keep an eye on service levels, and analyze team performance by queue, team, or agent with real-time dashboards and historical reports

  • Easily manage customizable agent skillsets and statuses

  • Centralize the handling of web chat, email, and SMS in a single application with Elevate Contact Center’s omni-channel capabilities

  • Enhance audience engagement with outbound dialing and advanced outreach campaign capabilities

  • Send out post-call surveys to measure satisfaction

  • Quickly and easily integrate with CRM and WFM systems

INSPIRING INTERACTIONS

EarthBend360 Elevate Contact Center provides total call flow customizability, ensuring callers reach the right agents at the right time, while exceptional QA features deliver greater results.

  • Skillsets: Skills-based routing means the agent most suitable to take the inquiry is reached.

  • Callbacks: After a period of time, queued callers can request a callback and the next available agent will get their request. The system will wait to ensure the agent is ready before dialing – meaning better-prepared agents and interactions.

  • Preferred Agent Routing: You can assign a certain agent to act as “point” on complex cases; with Preferred Agent Routing, calls and chats will be routed to an agent of your choosing.

  • Dashboards and Live Monitoring:  Our Dashboards help you monitor the platform in real-time, including wait times, service levels, and much more. Live Monitoring lets you tune into specific interactions – and even take control as needed.

CUSTOMER-CENTRIC CHANNELS

EarthBend360’s Elevate Contact Center rolls up voice, chat, and e-mail queues into a single, streamlined omni-channel experience.

  • Queues & Contact Center Agent: With EarthBend360 Elevate Contact Center, you can forget the idea of a “queue” being only for voice calls. Powered by Elevate’s Contact Center Agent (CCA) software, voice, chat, and e-mail interactions are all seamlessly integrated.

INCREASED INTERACTIVITY

Elevate Contact Center enables you to build auto-attendants that can perform any number of tasks, from common to complex. Extend the capabilities even further with EarthBend360’s custom API integration!

  • Auto-Attendant Studio:  You can easily create custom auto-attendants and deploy advanced functions like variables, conditional logic, and much more. Elevate Contact Center puts amazing power at your fingertips via an intuitive drag-and-drop visual interface. Plus, custom API integration delivers even greater functionality.

IN-DEPTH INSIGHTS

EarthBend360 Elevate Contact Center offers real-time insights to get agents into context quickly, helping to deliver more informed responses that shorten times to resolution. Plus, deep historical reporting helps improve future interactions.

  • Customer Journey: The Customer Journey feature shows agents, right in their CCA view, the recent touchpoints for a given caller so they’re up to date on where the story stands, and how they can more immediately and effectively address the situation.

  • Custom Reports: You can choose from hundreds of pre-built reports on call distribution, service level adherence, unanswered calls, post-call surveys, and so much more. EarthBend360’s specialists can also develop custom reports to best meet your unique needs.

OUTSTANDING OUTREACH

Elevate Contact Center can be a profound force for customer outreach – empowering agents with tools such as dynamic notifications.

  • Dynamic Notifications: Turn your contact center into an outreach powerhouse. From simple appointment reminders to multi-channel marketing campaigns, Dynamic Notifications dramatically extends a company’s reach while still respecting customer preferences.

EarthBend360
Elevate Contact Center

The EarthBend360 Elevate Contact Center platform is available standalone or can be combined with other EarthBend360 applications and services for a complete suite of cloud business applications. Choose the Contact Center package that includes the features and functionality that best meets your business goals and needs.

Select the package right for your business operations.

ELEVATE CONTACT CENTER OPTIONS


EXPRESS
Get a Quote
PRO
Get a Quote
ELITE
Get a Quote

Overview

EXPRESS

The Contact Center Made Simple:
Cost effective voice-only contact center capabilities, available directly from the EarthBend360 Elevate UC Desktop application.

ADVANCED

Extend Your Contact Center Capabilities:
A flexible solution providing advanced contact center capabilities to increase customer satisfaction at scale.

ELITE

Optimize Your Customer Experience:
A complete omni-channel contact center solution with powerful integrations capable of delivering the ultimate customer experience.

Description

EXPRESS

Voice only call queuing, agent reporting, and management.

ONLY sold integrated with EarthBend360 Elevate UC.

ADVANCED

Full-featured, omni-channel capable contact center platform.

Sold with or without EarthBend360 Elevate UC.

ELITE

Best-in-class, omni-channel contact center platform with custom integrations.

Sold with or without EarthBend360 Elevate UC.

Business Profile

EXPRESS

Businesses looking to build a basic, cost-effective, voice-only contact center.

ADVANCED

Companies who need to optimize interactions and connect with customers via multiple channels.

ELITE

Organizations using 2+ channels, with sophisticated inbound/outbound customer interaction flows that require a tailored solution to meet their business needs.

Features

EXPRESS

  • Inbound Voice Queues
  • Supervisor functions including monitor, barge, and whisper
  • Real-Time & Graphical Reports
  • Call Recording
  • And More!

ADVANCED

All Contact Center Express functionalities, plus:

  • Scheduled, Historical, and Custom Reports
  • Customizable IVRs
  • Skill-Based, Geo & Rule-based Routing
  • Email, Chat, and SMS channels add-ons
  • And More!

ELITE

All Contact Center Pro functionalities, plus:

  • Chat, email, and SMS Channel Queues
  • Outbound Notification Campaigns (Voice, email & SMS)
  • Schedule Manager
  • QA Evaluator Templates & Scoring
  • Custom CRM Integrations
  • Advanced self-service IVR applications
  • And More!

Elevate Contact Center Express

Included with Elevate UC, Elevate Contact Center Express provides a basic suite of call handling and routing features combined with seamless integration into mainstream CRM applications. Designed to deliver consistently positive customer experiences and to empower your customer care, sales, and service teams.

  • Built for Small Teams: An inbound contact center solution for small businesses and small teams, Elevate Express combines call handling and routing features, with seamless integration into mainstream CRM applications. Requires no CAPEX or training costs; low monthly per user cost.

  • Improve Customer Satisfaction: Smart queuing technology lets customers know how long they’ll have to wait for an agent and where they are in line. Supervisors simply use their Desktop App to listen in, coach, or join ongoing calls to assist agents get quicker customer resolutions.

  • Increase Employee Productivity: Advanced call analytics help businesses visualize performance gaps and eliminate roadblocks to superior service within the call center.

  • Easy to Use & Quick Deployment: Contact Center Express users can be deployed in minutes, not days, weeks, or months. Agents and supervisors are up and running quickly. Controls are integrated right into the Elevate UC Desktop App.

Elevate Contact Center Pro

Enhance your interactions, insights, and customer engagement. The EarthBend360 Elevate Contact Center Pro package offers IVR, skills-based call routing, and historical reporting. You also get the option to add full omni-channel capabilities to take the conversation well beyond just voice.

  • Power Efficient Interactions: Features like skills- and rules-based routing help customers get the right answer, from the right person, at the right time. Your customers – and your KPIs – will thank you.

  • Realize Richer Insights: Real-time reports are terrific for managing in the moment. Sometimes, though, you need to see trends and patterns over time. Contact Center Pro helps you get there, with more reporting tools, reporting scheduling, and historical reporting.

  • Intelligently Direct Inquiries: With the Elevate Contact Center Pro package, you can customize the Interactive Voice Response (IVR) system to streamline the flow of inquiries and deliver faster resolutions.

Elevate Contact Center Elite

For sophisticated contact center needs, EarthBend360 Contact Center Elite delivers exceptional performance – bolstered by built-in omni-channel, custom integrations, inbound/outbound capability, scheduling management, workforce optimization, and much more.

  • Built-In Omni-Channel: Meet customers where they are, via the communication modes they prefer. EarthBend360 Elevate Contact Center Elite includes voice, SMS, chat, and email queues right out of the box.

  • Outreach at Scale: With Elevate Contact Center Elite, you’ll get access to Dynamic Notifications. With automated outbound notifications across voice, SMS, and email channels, you can craft campaigns and achieve anything from straightforward reminders to multi-touch marketing and allow for customer interaction.

  • Custom Integrations: With the Elevate Contact Center Elite package, whether you need integration with CRM, workforce management, or data dips into various aspects of your contact center, we have you covered. Note: requires EarthBend360 Professional Services.

  • Schedule Manager, Evaluator Dashboard: Balance staff resources available against the work to be done with Schedule Manager. Then, with Elevate’s Evaluator Dashboard, efficiently review, evaluate, and provide feedback on recorded customer interactions.

Elevate Contact Center Express

Included with Elevate UC, Elevate Contact Center Express provides a basic suite of call handling and routing features combined with seamless integration into mainstream CRM applications. Designed to deliver consistently positive customer experiences and to empower your customer care, sales, and service teams.

  • Built for Small Teams: An inbound contact center solution for small businesses and small teams, Elevate Express combines call handling and routing features, with seamless integration into mainstream CRM applications. Requires no CAPEX or training costs; low monthly per user cost.

  • Improve Customer Satisfaction: Smart queuing technology lets customers know how long they’ll have to wait for an agent and where they are in line. Supervisors simply use their Desktop App to listen in, coach, or join ongoing calls to assist agents get quicker customer resolutions.

  • Increase Employee Productivity: Advanced call analytics help businesses visualize performance gaps and eliminate roadblocks to superior service within the call center.

  • Easy to Use & Quick Deployment: Contact Center Express users can be deployed in minutes, not days, weeks, or months. Agents and supervisors are up and running quickly. Controls are integrated right into the Elevate UC Desktop App.

Elevate Contact Center Pro

Enhance your interactions, insights, and customer engagement. The EarthBend360 Elevate Contact Center Pro package offers IVR, skills-based call routing, and historical reporting. You also get the option to add full omni-channel capabilities to take the conversation well beyond just voice.

  • Power Efficient Interactions: Features like skills- and rules-based routing help customers get the right answer, from the right person, at the right time. Your customers – and your KPIs – will thank you.

  • Realize Richer Insights: Real-time reports are terrific for managing in the moment. Sometimes, though, you need to see trends and patterns over time. Contact Center Pro helps you get there, with more reporting tools, reporting scheduling, and historical reporting.

  • Intelligently Direct Inquiries: With the Elevate Contact Center Pro package, you can customize the Interactive Voice Response (IVR) system to streamline the flow of inquiries and deliver faster resolutions.

Elevate Contact Center Elite

For sophisticated contact center needs, EarthBend360 Contact Center Elite delivers exceptional performance – bolstered by built-in omni-channel, custom integrations, inbound/outbound capability, scheduling management, workforce optimization, and much more.

  • Built-In Omni-Channel: Meet customers where they are, via the communication modes they prefer. EarthBend360 Elevate Contact Center Elite includes voice, SMS, chat, and email queues right out of the box.

  • Outreach at Scale: With Elevate Contact Center Elite, you’ll get access to Dynamic Notifications. With automated outbound notifications across voice, SMS, and email channels, you can craft campaigns and achieve anything from straightforward reminders to multi-touch marketing and allow for customer interaction.

  • Custom Integrations: With the Elevate Contact Center Elite package, whether you need integration with CRM, workforce management, or data dips into various aspects of your contact center, we have you covered. Note: requires EarthBend360 Professional Services.

  • Schedule Manager, Evaluator Dashboard: Balance staff resources available against the work to be done with Schedule Manager. Then, with Elevate’s Evaluator Dashboard, efficiently review, evaluate, and provide feedback on recorded customer interactions.

Connect the power of the Elevate platform to your everyday business applications.

Elevate Extend – Simplifying and Streamlining Productivity

Elevate Extend is an integrations platform that connects powerful voice, chat, video conferencing, and contact center functionalities into everyday business applications like Google®, Microsoft®, Salesforce® and more – driving higher productivity and increasing customer retention without incurring burdensome costs. Our integrations are easy to use and easy to deploy, with no heavy training or implementation costs required.

Elevate integrates with the productivity, CRM, and helpdesk management applications you use today, enabling your organization to:

  • Place calls to contacts directly from popular branded business applications

  • Access customer records on incoming calls with screen pops

  • Take notes and log call details while on active calls

  • Start virtual meetings from business applications with just one click
  • And much more!
Elevate Extend Video

Request a Demo

EarthBend360 can help move your contact center to the cloud and deliver a highly reliable, secure, and full-featured solution that can be up and running in days, not months. To request a demo and to learn how Elevate Contact Center can benefit your operations, please complete this form and one of our team members will contact you.

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    EarthBend can help any size organization optimize business communications and contact center performance, reduce total cost of ownership and successfully migrate from legacy premises-based systems to the cloud. Contact us today to learn how we can help your business.