Move Your Contact Center
to the Cloud.
Move your contact center to the cloud and experience a highly reliable, secure, and full-featured solution that can be up and running in days, not months. With EarthBend360 Elevate Contact Center, more responsive, informed, and positive customer experiences are in your future.
Your complete cloud contact center solution.
EarthBend360 Elevate Contact Center improves customer interactions for businesses of all sizes and helps you differentiate from the competition where it matters most – the customer experience.
Why Choose a
CCaaS Solution?
Along with ensuring a positive customer experience, today’s contact centers are under pressure to contribute significantly to top-line revenue and bottom-line profit. To help contact centers fully realize these goals, EarthBend360 offers a leading Contact Center Software as a Service (CCaaS) solution combining the most robust suite of features with carrier-grade reliability and world-class deployment and support services.
Unlike traditional on-premises systems, EarthBend360 Elevate Contact Center can be up and running within days, not months. Plus, you’ll always have the latest, most advanced contact center tools and technology at your fingertips. With no need for bulky on-site equipment, and EarthBend360’s team of experts helping you every step of the way, your transition to the cloud is seamless.
Provide a best-in-class customer experience with a contact center solution that gives you superior reliability, along with easier adoption and faster, more accurate resolve times:
INSPIRING INTERACTIONS
EarthBend360 Elevate Contact Center provides total call flow customizability, ensuring callers reach the right agents at the right time, while exceptional QA features deliver greater results.
CUSTOMER-CENTRIC CHANNELS
EarthBend360’s Elevate Contact Center rolls up voice, chat, and e-mail queues into a single, streamlined omni-channel experience.
INCREASED INTERACTIVITY
Elevate Contact Center enables you to build auto-attendants that can perform any number of tasks, from common to complex. Extend the capabilities even further with EarthBend360’s custom API integration!
IN-DEPTH INSIGHTS
EarthBend360 Elevate Contact Center offers real-time insights to get agents into context quickly, helping to deliver more informed responses that shorten times to resolution. Plus, deep historical reporting helps improve future interactions.
OUTSTANDING OUTREACH
Elevate Contact Center can be a profound force for customer outreach – empowering agents with tools such as dynamic notifications.
EarthBend360
Elevate Contact Center
The EarthBend360 Elevate Contact Center platform is available standalone or can be combined with other EarthBend360 applications and services for a complete suite of cloud business applications. Choose the Contact Center package that includes the features and functionality that best meets your business goals and needs.
Select the package right for your business operations.
EXPRESS |
PRO |
ELITE |
Overview |
||
EXPRESS The Contact Center Made Simple: |
ADVANCED Extend Your Contact Center Capabilities: |
ELITE Optimize Your Customer Experience: |
Description |
||
EXPRESS Voice only call queuing, agent reporting, and management. ONLY sold integrated with EarthBend360 Elevate UC. |
ADVANCED Full-featured, omni-channel capable contact center platform. Sold with or without EarthBend360 Elevate UC. |
ELITE Best-in-class, omni-channel contact center platform with custom integrations. Sold with or without EarthBend360 Elevate UC. |
Business Profile |
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EXPRESS Businesses looking to build a basic, cost-effective, voice-only contact center. |
ADVANCED Companies who need to optimize interactions and connect with customers via multiple channels. |
ELITE Organizations using 2+ channels, with sophisticated inbound/outbound customer interaction flows that require a tailored solution to meet their business needs. |
Features |
||
EXPRESS
|
ADVANCED All Contact Center Express functionalities, plus:
|
ELITE All Contact Center Pro functionalities, plus:
|
Elevate Contact Center Express
Included with Elevate UC, Elevate Contact Center Express provides a basic suite of call handling and routing features combined with seamless integration into mainstream CRM applications. Designed to deliver consistently positive customer experiences and to empower your customer care, sales, and service teams.
Elevate Contact Center Pro
Enhance your interactions, insights, and customer engagement. The EarthBend360 Elevate Contact Center Pro package offers IVR, skills-based call routing, and historical reporting. You also get the option to add full omni-channel capabilities to take the conversation well beyond just voice.
Elevate Contact Center Express
Included with Elevate UC, Elevate Contact Center Express provides a basic suite of call handling and routing features combined with seamless integration into mainstream CRM applications. Designed to deliver consistently positive customer experiences and to empower your customer care, sales, and service teams.
Elevate Contact Center Pro
Enhance your interactions, insights, and customer engagement. The EarthBend360 Elevate Contact Center Pro package offers IVR, skills-based call routing, and historical reporting. You also get the option to add full omni-channel capabilities to take the conversation well beyond just voice.
Connect the power of the Elevate platform to your everyday business applications.
Elevate Extend – Simplifying and Streamlining Productivity
Elevate Extend is an integrations platform that connects powerful voice, chat, video conferencing, and contact center functionalities into everyday business applications like Google®, Microsoft®, Salesforce® and more – driving higher productivity and increasing customer retention without incurring burdensome costs. Our integrations are easy to use and easy to deploy, with no heavy training or implementation costs required.
Elevate integrates with the productivity, CRM, and helpdesk management applications you use today, enabling your organization to:
Request a Demo
EarthBend360 can help move your contact center to the cloud and deliver a highly reliable, secure, and full-featured solution that can be up and running in days, not months. To request a demo and to learn how Elevate Contact Center can benefit your operations, please complete this form and one of our team members will contact you.
THE CLOUD
IS WHAT WE DO.
EarthBend can help any size organization optimize business communications and contact center performance, reduce total cost of ownership and successfully migrate from legacy premises-based systems to the cloud. Contact us today to learn how we can help your business.