Gartner Names Enghouse Interactive a “Challenger” in the Contact Center Infrastructure Magic Quadrant.
As businesses worldwide move from voice-only call centers to omni-channel contact centers, they require a partner with the expertise to help them “future-proof” and migrate from legacy PBX systems to next generation UC platforms. Enghouse Interactive solutions allow organizations to grow in both size and capability, not only with industry-led feature enhancements, but also with the critical operational enablement provided by tight back office integration.
Enghouse believes its ascension in the Magic Quadrant reflects the breadth and depth of their modular solutions. Enghouse provides organizations of all sizes and on all voice platforms the flexibility to customize their contact center with the features and functionality best suited for their environment – whether delivered on-premises, in the cloud or in hybrid modalities.