Why Choose EarthBend360
Ascend Contact Center?
EarthBend360 has partnered with market-leader Enghouse Interactive to deliver our Ascend Contact Center platform and Community Cloud portfolio of contact center solutions. Ascend Contact Center offers an omni-channel, cloud-based contact center platform with a complete array of features and functionality for businesses of all types and sizes. Plus, with Community Cloud, we’ve assembled a vibrant ecosystem of the industry’s very best supporting contact center technologies, all offering seamless interoperability and maximum utility.
How does your customer experience strategy stack up?
For many businesses, the customer experience isn’t just handled, but actually made in the contact center. It is the point of engagement between a company and its customers, so managing that experience, and the opportunity to build customer loyalty, often happens with contact center agents. Focusing on customer experience management may be the single most important investment a company can make in today’s competitive business climate.
Fortunately, it’s easier than ever to cost-effectively improve your contact center operations and deliver a customer service experience that makes you stand out from the competition. A cloud-based application strategy is the approach that many smart business leaders are considering when looking to update or upgrade their contact center technology infrastructure. EarthBend360 can help you leverage the power of the cloud in your contact center to deliver an exceptional customer experience.
The Business Benefits of EarthBend360 Ascend Contact Center
Flexibility: Add agents, extend functionality and adapt quickly to business needs without having to buy new infrastructure or tie up in-house IT resources.
Scalability: Most businesses have cyclical demand, and the inherent scalability of the cloud-based EarthBend360 Ascend Contact Center platform allows for growth on an as-needed basis.
Affordability: EarthBend360 Ascend Contact Center is cash flow friendly and delivers immediate relief from large capital expense budget requests.
Reliability: With inherent safeguards and redundancy built into our data centers and networks, EarthBend360 Ascend Contact Center offers a level of business continuity that many small and mid-sized businesses want, but would find too expensive and complex to implement on their own.
Upgrade to an Omni-Channel Cloud Contact Center Experience.
Your customers care about connecting with your business – the way they want and when they want. Addressing that requires an omni-channel approach and a broad range of different communications and interaction options to meet the preferences of all kinds of customers – from self-service to traditional voice calls.
EarthBend360’s Ascend cloud contact center platform delivers robust omni-channel capabilities – including voice, email, webchat, social media, video and SMS – to seamlessly connect businesses of all sizes to their customers.
Social media sites such as Facebook and Twitter let your customers share their opinion and experiences with their friends / followers. Find and respond to social media conversations related to your brand or organization, recognize and reward positive comments and efficiently manage negative comments before they can do any real harm. Now it’s easy to monitor activity and respond appropriately.
Text messages are handy for appointment reminders, competitions, promotions and surveys. Your contact center can be optimized to send and receive SMS communications efficiently.
Online customers can request a text chat with the individual or department who’s best-equipped to help. Alternatively, they can simply click on an icon to request a callback from an agent.
Online customers can also simply click on an icon to request a callback from an agent, reducing customer frustration by making the process effortless for the customer.
Faxing is still alive and well in many industries. Fax queuing improves the access, control and security of fax communications, plus there’s no need for paper archiving – all faxes are converted into images for easy storage.
The technology is available for you to communicate with your customers face to face. Video chat allows companies to re-create the in-store or personalized experience in a way that’s convenient for the customer.
Advanced Contact Center
Features & Functionality.
Wouldn’t it be great if you could guarantee that every customer got through to the right person, with the right information, and resolved the issue, the first time, every time? EarthBend360 Ascend Contact Center is the total contact center solution that can help you do just that! Key platform features and capabilities include:
- Omni-channel communications
- Preview, predictive and progressive dialing
- ACD routing, queuing and reporting
- Speech auto attendant
- Multi-modal IVR, including voice, email, SMS and mobile
- Intuitive web-based interfaces
- Omni-channel recording and quality management
- Real-time and historical reporting
- Advanced integration capabilities
A Solution Option for Every Business.
With EarthBend360 Ascend Contact Center, you enjoy all the benefits of an advanced premises-based contact center technology platform delivered via a convenient and reliable cloud-based service. And, we make it easy to purchase, with affordably priced service bundles designed to meet the unique contact center requirements of any business.
- ACD Functionality (skills-based routing and queueing)
- In/Outbound Voice Only
- Call Recording
- Supervisor Capabilities (silent, whisper and barge monitoring)
- Includes All Standard Package Features
- Omni-Channel (callback routing, chat and email)
- Third-Party Software Integration
- Screen Pop (silent, whisper and barge monitoring)
- Screen Recording
- Includes All Standard and Advanced Package Features
- Outbound Automated Dialer (manual, preview, predictive and progressive )
- Social Media (SMS / Twitter, Facebook, Twitter)
Please complete the form provided below and a team member will contact you shortly to discuss your request and schedule an online demonstration of the EarthBend360 Ascend Contact Center software.