Supporting a modern, multi-channel mobile world.
EarthBend360 Ascend Workforce Management (WFM), powered by CommunityWFM, eclipses the benefits traditionally delivered by legacy workforce technologies by tightly integrating an innovative multi-channel notification framework.
Ascend WFM’s customizable desktop portals are designed by industry experts, specifically for agents, supervisors, schedulers, and administrators. This enables organizations to maximize resource productivity, deliver a more consistent customer service experience, and better control payroll-related expenses.
Contact centers deploying Ascend WFM enjoy heightened employee engagement and collaboration, and agents obtain unprecedented visibility into team schedules, pending requests, upcoming scheduled events, offers for over- and under-time, and much more.