Tap Into the Growing
Power of Text Messaging.

EarthBend360 Ascend SMS Management solutions can help businesses of all sizes—from SMBs to enterprise-level—better connect with their customers. With 90 percent of messages read within 90 seconds, the Ascend SMS solution suite drives business success by creating engaging mobile experiences that customers will love.

Easy and engaging global messaging solutions.

EarthBend360 Ascend SMS Management, powered by MessageMedia, is a mobile messaging solution framework that helps businesses of all sizes – from SMBs to enterprise level – better connect with their customers. With 90 percent of messages read within 90 seconds and more than 50,000 customers worldwide, the technology platform drives business success by creating engaging mobile experiences that customers love.

Messaging solutions such as alerts and notifications, billing and payments, appointment reminders, marketing, and staff scheduling are used by leading brands in healthcare, education, retail, utilities, and other industries.

Additionally, the Ascend SMS platform integrates with other best-in-class products in the EarthBend360 Ascend portfolio, including our contact center as a service (CCaaS), interactive voice response (IVR), and workforce management (WFM) solution offerings.

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    The easiest way to send engaging messages to your customers.

    SMS

    The low-cost way to reliably reach anyone via their mobile phone.

    SMS cuts through. Over 90 percent of messages are read in the first 90 seconds. Use the web portal, REST API or Email to SMS to send messages via our fast, reliable gateway.

    SMS Features

    • Bulk SMS: Bulk SMS enables you to quickly and easily send a single SMS to tens – or thousands – of recipients.

    • Two-Way SMS Service: Use two-way SMS messaging to send and receive replies, follow up on responses with ease, and track who has responded and when.
    • Web SMS: Web SMS allows you to send text messages from any computer that has an internet connection – no software required.

    • Dedicated Mobile Numbers: Build trust with your recipients by sending all your messages from a single number.
    • Automated SMS Service: Automated text messaging saves time. Turn a one-way message send into an engaging, automated two-way SMS conversation with your customer.

    • Short Trackable Links: Shorten your URLs to 22 characters and track every interaction by recipient with an automatic SMS URL shortener.

    • Text-to-Voice: Text-to-voice automatically converts text messages into voice, so your audience gets the message.

    • Lookups: Don’t pay for undelivered messages. Clean up your database with lookups to remove invalid numbers.

    • Short Codes: Create a memorable short code that’s easy for customers to recall.

    Mobile Landing Pages

    Rich, trackable, and personal messaging experiences.

    Extend your message beyond 160 characters and create deeper customer experiences with mobile landing pages. Use our configurable templates to build unique mobile-first journeys that you can track, using your own branding plus images, barcodes, calls-to-action, and more.

    Mobile Landing Page Features

    Convert more with a mobile-first experience

    Amplify your SMS campaigns and measure the campaign effectiveness. Track every page visit from your SMS and every interaction on the mobile landing page itself to better understand your SMS conversion rate. Apply this data to enhance your customer experience and future campaigns.

    Beautiful mobile landing page designs, easily created

    Ascend SMS Management mobile landing pages are designed to convert. Notify customers of a sale, upcoming booking, loyalty program or invite them to a VIP special event. With a mobile landing page each element can be personalized to every single recipient in your bulk send SMS campaign. Simply select one of many engaging templates, customize the content, attach your recipient list and you’re on your way.

    MMS

    Send your customers visually exciting MMS messages.

    Multimedia messaging service (MMS) lets you add GIFs, an image or branding to your message to significantly increase engagement. A picture tells a thousand words!

    MMS Features

    • Inbound MMS: Receive valuable information with images, video and audio

    • Rich Media: Tell your story visually with high resolution images, videos and GIFs.

    • Familiar Sender: Develop trust with your customers through conversation.

    • SMS Templates: Save time by writing your message once, saving, and then re-using it as often as you need.

    • Scheduling: Schedule your message and our SMS platform will deliver it at the selected time and date.

    • Social Sending: Avoid accidentally disturbing customers out of hours and limit messaging to between 8:00 am and 6:00 pm.

    • SMS Personalization: Personalize your messages to customers for a friendlier impression using mail merge style.

    • Webhooks: Webhooks allows your application to receive real-time notifications of messaging events that occur on the Ascend platform.

    RCS

    The most effective way to engage your customers.

    Rich Communication Services (RCS) enable you to send rich, multimedia content. Easily create and send real-time digital experiences with no development or app required.

    RCS Features

    Deliver rich messaging simply using a customer’s mobile number

    RCS combines all the best parts of carrier-delivered messaging, such as ubiquity and exceptionally high read rates. RCS has all the features your customers love about OTT messaging, such as read receipts, guided responses, images, rich cards and carousels.

    Beautiful rich media messaging that drives interaction

    Take your communications to the next level with messages displayed in your business’s colors with your logo displayed prominently.

    Measured outcomes made easy

    Each customer interaction within RCS provides valuable insights. Know when messages are delivered, read or buttons are clicked. Available on our API or via analytics and reporting on our web platform. Enjoy the benefits of measurable results and A/B testing.

    WhatsApp

    WhatsApp: The world’s most popular messaging app

    Engage customers with the world’s favorite over-the-top (OTT) messaging platform. Let customers connect with your business in the same way they do with friends and family.

    WhatsApp Features

    • Read Receipts: Find out when your message has been successfully delivered and when your recipients have opened your message.

    • Verified Sender: Provide customers peace of mind with clear and authorized verification.
    • Rich Media: Tell your story visually with high resolution images, videos and GIFs.
    • Guided Responses: Resolve the customer’s query quickly by guiding the conversation and suggesting possible responses.

    • Typing Indicators: Keep the conversation flowing naturally by knowing when the other party is typing a reply.

    • SMS Templates: Save time by writing your message once, saving, and then re-using it as often as you need.

    • SMS Personalization: Personalize your messages to customers for a friendlier impression using mail merge style.

    Messenger

    Let your customers reach you with the apps they use.

    Businesses are using Messenger to respond to inbound messages and keep conversations going with images, video and audio.

    Messenger Features

    Engaging customer experience

    Customers can find your business within Messenger or via your unique shortened Messenger link and chat with you. Facebook Messenger for businesses enables a better customer experience with:

    • Prompt responses
    • Media-rich features
    • Conversational tone
    Easy subscription management

    Opt-in and opt-out is managed by recipients within Facebook, so there’s no need to manage blacklists. This keeps you focused on helping achieve customer outcomes, not worrying about contact lists.

    Consistency in back-end functionality

    Use the same API, providing a consistent experience when building and operating all your communications channels and making it easy to manage and maintain.

    • Easy to manage
    • Almost no additional work required

    Want More Info?

    EarthBend360 can help any organization better connect with their customers with our easy and engaging global messaging solutions for business and enterprise. To learn more about how EarthBend360 Ascend SMS Management can benefit your operations, please complete this form and one of our team members will contact you.

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      EarthBend can help any size organization optimize business communications and contact center performance, reduce total cost of ownership and successfully migrate from legacy premises-based systems to the cloud. Contact us today to learn how we can help your business.