EarthBend360
Training and Education Services

Optimize your solution investment with EarthBend360’s training services, enabling you to obtain a more thorough understanding of our cloud-based software applications and their complete range of capabilities.

Elevate Your Solution Proficiency

EarthBend360 Training and Education Services can help your team members acquire the expertise they need to fully leverage the powerful feature functionality of our cloud-based EarthBend360 Ascend Contact Center platform.

Discover the complete capabilities of our solutions via the friendly and knowledgeable EarthBend360 experts, who can provide practical, instructor-led training sessions in a convenient web-based delivery format.  Key benefits of training for your organization include:

  • Full utilization of the Ascend Contact Center feature functionality

  • Increased solution adoption across your organization

  • Enhanced customer experience and contact center operational efficiency

  • Better educated and more self-sufficient staff, leading to reduced trouble reporting and greater return on your solution investment

EarthBend360 Training Courses

To learn more about the currently available EarthBend360 training options, including associated costs, course descriptions, and course dates/times, please review the information provided below.

Single Attendee Cost

  • $1,275 for all sessions, webinar, and workshop
  • $500 for single session only

Organization Cost – Up to Five Attendees

  • $1,850 for all sessions, live CX Supervisor webinar, and personalized workshop

Course Descriptions

This course is designed for those individuals responsible for administration of the Ascend Contact Center platform.

Configuration

  • Skills, Queues, and Groups
  • Personnel
  • Third-Party Applications

Queue Design

  • Queue Names
  • Queue-Based Routing
  • Skills-Based Routing

Call Prioritization

This course will guide Administrators through the process of designing optimal call flows for your organization.

Designer 101

  • Installation of Designer Application
  • General Overview of Call Flow
  • Blocks and Functions

Announcements, Time of Day, and Holiday Changes

  • Announcements (i.e. emergency, holiday, etc.)
  • Redirect Inbound Voice Interactions to a specified Queue (i.e. based on emergency)
  • Time of Day (i.e. confirmation after an announcement change has been applied)
  • Hours of Operation and Location Closings

Call Flows

  • Breakdown of Call Flows
  • Step-by-Step Training – how a call matriculates through each call flow

This course is geared toward Supervisors and Administrators who are responsible for contact center performance and analytics. We will help you to uncover and leverage valuable business intelligence that can facilitate better decision making, enhanced customer experience delivery, and improved cost efficiencies.

Overview and Archiving Options

Real Time

  • Wallboard
  • Dashboard
  • Advanced Dashboard Options

Historical

  • Standard Reporting Capabilities and Configuration Reviewed
  • User Guide – Documentation Review

Report Creation and Customization

  • Overview
  • Technical Guide – Documentation Review
  • Database Structure
  • Stored Procedures and Functions
  • MSRS Report Definition Language (RDL) files

Course Dates & Times

  • No course dates currently scheduled.

Register for Courses

Please complete and submit the form below. A member of the EarthBend360 team will then contact you to coordinate and finalize your registration for the courses you wish to attend.

    FIRST NAME *
    LAST NAME *
    COMPANY NAME *
    JOB TITLE *
    EMAIL ADDRESS *
    PHONE NUMBER *
    COURSE SESSIONS OF INTEREST (please check all that apply)
    Administrator SessionDesigner SessionReporting Session
    COURSE ATTENDANCE OPTION
    Single AttendeeOrganization (up to five attendees)
    ADDITIONAL INFO OR QUESTIONS

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    Learn how the EarthBend360 team can help you meet the business technology needs of your customers with our expansive portfolio of white label cloud-based services. Our goal is to support your business growth, help you generate new revenue opportunities and increase your profitability.