Obtain Pre-Sales Support from EarthBend360

The EarthBend360 team is committed to providing the highest levels of service and support possible at all times to ensure optimal customer satisfaction.

Accelerate Your Solution Sales and Deployments

Please select and complete the appropriate pre-sales discovery form below to help us better understand the needs of your prospective customer and the technology environment in which the EarthBend360 Ascend UC or Ascend Contact Center solutions will be deployed.  Please try to complete as many of the requested fields as possible, providing as much detail as you have available.

    PARTNER CONTACT INFORMATION

    Please provide your reseller partner company and individual contact information.

    PARTNER COMPANY NAME *
    PARTNER CONTACT NAME *
    PARTNER CONTACT EMAIL ADDRESS *
    PARTNER CONTACT PHONE NUMBER *

    END-USER / CUSTOMER INFORMATION

    Please provide basic profile information for the prospective end-user/customer.

    END-USER COMPANY NAME *
    END-USER LOCATION *
    TYPE OF BUSINESS *
    PROJECTED END-USER CLOSE DATE
    DESCRIPTION OF BUSINESS *

    TOP CHALLENGES CUSTOMER IS CURRENTLY FACING

    Please identify the top challenges or paint points your customer is seeking to address.

    CHALLENGE #1
    CHALLENGE #2
    CHALLENGE #3
    CHALLENGE #4

    SOLUTION DEPLOYMENT ENVIRONMENT

    Please complete these discovery questions to the best of your ability, as your answers will help us to best serve you and your customer.

    CURRENT PHONE SYSTEM (vendor/model)
    IS CURRENT SYSTEM PREMISES-BASED OR CLOUD-BASED?
    Premises-BasedCloud-BasedNot Sure
    NUMBER OF EMPLOYEES
    NUMBER OF OFFICES / LOCATIONS
    ORGANIZATION'S EMPLOYEE WORKING ARRANGEMENTS (check all that apply)
    Employees across multiple officesEmployees working from homeEmployees working in the field or highly mobile
    WHICH OF THESE APPLICATIONS ARE CURRENTLY BEING USED BY YOUR CUSTOMER? (check all that apply)
    Audio ConferencingVideo ConferencingTeam Collaboration (e.g. screen sharing)Instant Messaging / ChatCall Recording
    IS PAGING FUNCTIONALITY NEEDED?
    YesNoNot Sure
    SOLUTION OPPORTUNITY TYPE (check all that apply)
    Unified CommunicationsContact Center
    IS FAXING FUNCTIONALITY NEEDED?
    YesNoNot Sure
    IF FAXING IS NEEDED, WHAT ARE THE REQUIREMENTS?
    DOES THE CUSTOMER USE CRM SOFTWARE?
    YesNoNot Sure
    WHAT CRM SOFTWARE VENDOR DO THEY USE?
    HAVE OTHER APPLICATIONS BEEN DEPLOYED TO THE CLOUD?
    YesNoNot Sure
    LIST OTHER APPLICATIONS DEPLOYED TO THE CLOUD
    IS THERE A CONTACT/CALL CENTER OR HELP DESK PRESENCE?
    YesNoNot Sure
    LIST ANY SPECIAL COMPLIANCE REQUIREMENTS (PCI, HIPAA, etc.)
    ANY ADDITIONAL INFORMATION YOU WOULD LIKE TO SHARE

      PARTNER CONTACT INFORMATION
      SOLUTION TYPE *
      PARTNER COMPANY NAME *
      FIRST NAME *
      LAST NAME *
      EMAIL ADDRESS *
      PHONE NUMBER *

      TOP CHALLENGES CUSTOMER IS FACING
      CHALLENGE #1
      CHALLENGE #2
      CHALLENGE #3
      CHALLENGE #4

      USER PROFILE INFORMATION
      TOTAL USERS
      NUMBER OF INBOUND USERS
      NUMBER OF OUTBOUND USERS
      NUMBER OF OMNI-CHANNEL USERS
      NUMBER OF SMS/TEXT USERS
      NUMBER OF EMAIL USERS
      NUMBER OF CHAT USERS
      NUMBER OF SOCIAL MEDIA USERS
      NUMBER OF OUTBOUND PLUS USERS
      NUMBER OF SUPERVISORS

      SOLUTION DEPLOYMENT ENVIRONMENT
      CURRENT SOLUTION(S) & TYPES
      WILL CURRENT PBX BE USED FOR VOICE?
      YesNo
      WILL THE USERS REQUIRE SIP PHONES?
      YesNo
      DO ALL USERS HAVE A DID # ?
      YesNo
      NUMBER OF LOCATIONS
      DOES THE CUSTOMER HAVE STANDARD INTERNAL MAINTENANCE WINDOWS?
      YesNo

      FEATURE DETAILS

      Please provide any pertinent details or information you may have relative to the category fields listed below.

      INBOUND - VOICE
      INBOUND - EMAIL
      INBOUND - CHAT
      INBOUND - FACEBOOK
      INBOUND - TWITTER
      INBOUND - WHAT'S APP
      OUTBOUND - VOICE
      STANDARD IVR MENU OPTIONS
      NUMBER OF ADVANCED IVR MENUS
      NUMBER OF QUEUES
      SKILL-BASED ROUTING NUMBER & TYPES
      DIAGRAM OR VISIO OF CALL FLOWS AVAILABLE?
      HOURS OF OPERATION
      HOLD MESSAGE
      CLOSED MESSAGING
      HOLIDAYS

      ADD-ON DETAILS

      Please provide any pertinent details or information you may have relative to the add-on fields listed below.

      AGENT SCORING
      SCREEN POP
      SCRIPTING
      VOICE RECORDING
      SCREEN RECORDING
      RECORDING RETENTION NEEDS
      SPECIAL REPORTS REQUIREMENTS
      RIVERSTAR AGENT INTEGRATION
      KNOWLEDGE MANAGEMENT INTEGRATION
      QUALITY MANAGEMENT INTEGRATION
      SMS MANAGEMENT INTEGRATION
      WORKFORCE MANAGEMENT INTEGRATION
      BUSINESS INTELLIGENCE INTEGRATION
      MARKETING AUTOMATION INTEGRATION
      CRM INTEGRATION
      ERP INTEGRATION
      CUSTOM SOFTWARE INTEGRATION
      MULTI-LINGUAL NEEDS
      VOICE-TO-TEXT INTEGRATION
      OTHER REQUIREMENTS
      ADDITIONAL INFO

      THE CLOUD
      IS WHAT WE DO.

      CONTACT US

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